FAQS

WHEN WILL MY ORDER BE SHIPPED?

Orders will be processed and shipped within one to two business days, excluding holidays and weekends.

HOW DO I CHECK MY ORDER STATUS?

You can check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

I'M UNSURE ABOUT SIZING AND FIT. WHAT DO I DO?

We’ve provided a size and fit guide for you to help determine your size for clothing and swimwear. Also, garment measurements are provided on each product page. If you would like more help, please contact our customer service.

I ORDERED THE WRONG SIZE! CAN I EDIT MY ORDER?

If you’ve ordered the wrong size/item or would like to add to your order, you will have to call or e-mail our customer service within 30 minutes of placing your order to edit your order.

CAN I CANCEL MY ORDER?

Please call or e-mail our customer service to cancel your order within 30 minutes of placing your order.

WHY WAS MY ORDER CANCELLED OR ITEMS FROM MY ORDER CANCELLED?

Unfortunately, some items may be out of stock. We apologize if your order or an item from your order was cancelled.

I RECEIVED AN INCORRECT OR DAMAGED ITEM WITHIN MY ORDER. WHAT DO I DO?

That's a big bummer, lets figure out why that happened. We ask that you please contact our customer service team at info@amusesocietyAU.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team first.

IS THERE A WARRANTY FOR YOUR PRODUCTS?

Yes! Amuse Society covers any apparent malfunctions or defects in material or workmanship under warranty for 30 days from the original purchased date. Apparel and accessories are only covered when purchased from AmuseSociety.com or an authorized dealer. The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Amuse Society will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Amuse Society dealer location/website, please contact the retailer directly. If you purchased the product from www.amusesociety.com, please email us at info@amusesocietyAU.com if you feel your damaged item qualifies under this warranty.

WHAT DO I NEED TO INCLUDE WITH MY RETURN?

Your return package should include the unwanted merchandise in original, unused condition, with original tags, a copy of your original packing slip or order confimation.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please allow 7-14 business days from the date we received your return for your refund.